STEP 1
Read through the information provided at the top of the Claim Form as well as the Refund Guidelines to establish whether you are eligible to make a claim. Once you are ready to make a claim you can move onto completing the form.
STEP 2
In order to make a claim you must provide us with your reference number. This will be;
A 6 digit number – Provided in the confirmation email you recievied when instructing Lifetime Legal.
Or
An 8 digit number – Starting with 600 recieved from Lifetime Legal upon ativating your membership.
STEP 3
Fill in your details, your name, telephone number and email address. Please also provide the address of the property that you would like any postal correspondence to be sent to.
Once this is complete you can move onto the next section.
STEP 4
Choose your transaction type, this could be a sale, a purchase or both. Please provide the address or addresses of the property you are buying or selling.
Once this is complete you can move onto the next section.
STEP 5
Please provide a brief explanation of why the sale or purchase of the property has fallen through, you can refer to the refund guidelines to assess whether your claim will be accepted.
STEP 6
In order for us to process your claim we require a few documents as standard, which in this section you are asked to upload.
Under the corresponding heading choose a file from your device to upload it to your claim. These documents are used as evidence when assessing your claim and without this supporting information your claim will not be processed.
STEP 7
Please provide the value of the items that you want to claim for and then upload your supporting evidence. This will be the corresponding invoice or receipt.
Once all of the relevant fields are complete you can move onto the last section.
STEP 8
The last step is to select how you were originally referred to us, this will either be through your estate agent or the mortgage advice bureau. Please read through our terms and conditions before accepting.
You will be asked to enter your full name as a confirmation you are agreeing to our terms and conditions.
Once completed press the submit button.
Once your claim submission has been processed you will see a confirmation message.